Our Privacy Promise
We will always do our best to protect your privacy and to keep things simple. We will be transparent about the data we collect and how it is used.
Information we obtain from you
You can use the bestofcasinobonus website without being required to provide us with any personal information, although as we explain below, we will collect certain information from the device you are using. Of course, if you contact us, we will retain your contact details and the details of your query.
Information we obtain from your device
We collect information from the devices you use to access bestofcasinobonus, such as IP address (a number that identifies a specific device on the internet and which your device needs to communicate with the websites), computer hardware model , operating system and version, software, user agent, device information, preferred language, serial number, device motion control information, mobile network information and location data.
We collect web server log files which may include information such as dates and times of access, features or pages you view, application or website crashes and other system activity, third-party site or service you were using immediately before you arrived at our website and the URL you access immediately after leaving it. Our website may also use Hotjar. This is a third-party tool that helps us by recording mouse clicks and movements, page scrolling and any text you enter into forms on the site. This data helps us to improve our website, find and fix errors and improve functionality. They are also used for statistical reports on the use and performance of our site.
Information we obtain through cookies
“Cookies” are small text files stored in your web browser that allow us to recognize your computer when you visit our website. Cookies are necessary to ensure the pleasant and secure operation of certain parts of our website. We also use them to make everything faster, easier and more personalized and to help us understand how our websites are used. Cookies may also be used to present you with more relevant content or advertising.
Most of the cookies we use are “computer cookies” which are automatically deleted at the end of a browsing session. We also use “persistent cookies”. These remain on your hard drive and we use them to automatically recognize you as the same visitor when you return to our website or app. The cookie itself does not contain any information that allows us to personally identify you, but it does pass an identifier to our server that allows us to link you to the cookie so that we can update the home page to let you know what has changed since your last visit.
The cookies we use fall into the following categories
Strictly Necessary Cookies: Making Our Websites Work
These cookies are necessary for you to move around our websites and log in to secure sections. They also allow us to provide you with content tailored to your device. If you refuse to receive them, some parts of our site will not work properly and may not work at all.
Here are some examples of how we use strictly necessary cookies:
To allow you to navigate without problems on our site
Display content in an ideal format for your device and position it correctly for your screen
Allow you to stream content without having to repeatedly adjust volume and display settings
Functionality cookies: Enable website functionality
These cookies allow our websites to remember choices you have made, such as your region. We also use them to personalize your experience, for example by presenting different content to regular users and those who visit the site for the first time, by giving you access to information provided by social media such as Twitter, or to provide you with links to relevant articles related to the information you are looking at.
Without these cookies, you will still be able to use the site, but you may have difficulty with some functionality. You will also find that the content of the site is not suitable for you.
Some examples of how we use functionality cookies:
Remember if you've completed a survey so you won't be asked to complete it again
Limit the number of times a particular ad is shown to you. (Also called “capping”.)
Analytical cookies – Performance monitoring of our websites
These cookies collect information about how people use our websites and how they perform, for example how many people visit the website, which pages are most popular, if people see error messages and where.
Some examples of how we use analytical cookies:
To identify browsing trends on our websites
To help us keep our content relevant and up-to-date
To count the number of times a page or email has been viewed and to help us measure the effectiveness of our content and communications
To improve how our sites work.
Without these cookies, you will still be able to use and enjoy all of the online features of our websites.
Web beacons (“web beacons”)
Our websites and some emails we send also contain small invisible images called "web beacons" or "web beacons". These are used to count the number of times the page or email has been viewed and help us measure the effectiveness of our marketing. Web beacons are anonymous and do not contain or collect any information that identifies you as an individual.
Targeting cookies — Marketing and advertising
These cookies are used to deliver advertisements and content more relevant to you, as well as to limit the number of times you see a particular advertisement. They also measure the effectiveness of advertising campaigns. We also use it to test and improve our products and services by, for example, trying out different products with different groups of customers to see which is the most popular.
Without these cookies: you will be able to use and enjoy all the features of our websites, but the advertisements you will see will not be tailored to your interests.
How and why do we use your personal information
We use the information we hold about you in different ways that fall into these broad categories:
What we need to do to provide you with the products or services you have requested;
What we must do to comply with our legal obligations;
Elements that enable us to run our business efficiently and effectively
What we do with your consent for marketing purposes.
We tell you this because European data protection law gives you rights over your personal data which vary according to the category in which it falls. This section explains more about each of the categories, the rights each gives you, how to exercise them and what this means in practice.
Offer our products and services
We use your personal information to be able to offer you our products and services, answer your questions and provide you with the best possible customer service. We use technical information about your device, for example operating system, browser version and location, in order to present you with the most suitable version of our website and to make it work correctly and securely.
Like most organizations, we share your information with external organizations working for us in order to be able to offer our products and services.
Privacy rights: Can I refuse to have my data used in this way?
This category covers everything that is essential for us to provide you with the service(s) you use or subscribe to. If you do not want your data to be used in this way, you have the option of not using our website.
Meeting our obligations: Legal and regulatory requirements
bestofcasinobonus must comply with a range of legal and regulatory requirements, some of which involve the use of personal information and may include time periods for which we must retain such information.
We are also subject to the requirements of laws and regulations relating to other aspects of our business, such as complaints handling or advertising and marketing. Some of them also involve the use of your personal information or the definition of retention periods for it.
Privacy Rights: Can I opt out of having my personal information used in this way?
This category covers activities that we are obligated to do in order to provide our products and services in a way that is legal, responsible and in compliance with the requirements of our regulators, while protecting our customers and our business. If you do not want your data to be used in this way, you have the option of not using our website.
Run our business effectively
We do certain things to help us operate as a commercial organization. We have a real interest in carrying out these activities and, where they involve the use of your personal information, we take care to use it in a way that minimizes any impact on your privacy.
In Europe, data protection law gives you the 'right to object' to activities in this category if your right to privacy outweighs our legitimate business interest in exercising them. You always have the possibility to exercise this right, but as we explain in detail below, the activities in this category are essential to our activities. In sum, if you wish to exercise this right, it generally means that you must stop using our website.
Please read this section carefully and ensure that you are happy with it before providing us with your personal information.
We perform basic analytics to help us understand how, when, where and why our customers use our services and to understand how our business is performing. This helps us monitor and plan for everything from the effectiveness of our advertising to ensuring that we have enough staff available to handle requests at peak times. It also gives us a much clearer picture of our customers, the demographic groups they belong to (e.g. age group, gender, location, etc.) and the products and services they use, which helps us to develop better features, products and services. We perform this analysis in a way that does not identify customers as individuals, so there is no impact on any person's privacy.
Privacy Rights: Can I object?
Like any business, we need to closely monitor our business performance and whether we are meeting the needs of our customers. As we take care to do this in a way that does not identify you as an individual, there is no impact on your privacy. If you do not want your data to be used in this way, you have the option of not using our website.
Give you a more personal experience
No matter what products or services you use, where and how you interact with us, we want to provide you with the same quality service and personalize it for you. We will personalize your experience by tailoring the layout and content of our sites based on what we know about you, your preferences and how you like to use our services. For example, we'll show you features you've used or think you'd like to use, and personalize search results to show content more relevant to you.
We also observe aggregated (non-identifiable) data showing the products and features that our customers use and based on this information we suggest products and features that we think you will enjoy as they are popular with other people who use the same products and features as you.
Right to privacy: Can I object?
We believe that this personalized experience enhances our website and your experience and we want to provide you with the best possible customer experience. Using your personal data in this way allows us to do this and it does not impact your privacy. If you do not want your data to be used in this way, you have the option of not using our website.
Please note that some aspects of your customer experience are provided through cookies. If you have cookies enabled in your browser, we will personalize certain aspects of our site, such as remembering your geolocation. You can control this through your browser settings.
Protection of our business interests
Most people use our products and services fairly, but if we become aware of account activity or behavior that could harm our business interests, we will investigate.
Privacy Rights: Can I object?
As a business, we have a legitimate interest in protecting our business interests against willful misuse, and we believe that we do so in a way that is proportionate to the risks we face and that has minimal impact on your privacy. If you do not want your data to be used in this way, you have the option of not using our website.
We will occasionally invite you to give your opinion on the services you have used or to participate in customer surveys, questionnaires or focus groups. We will contact you directly online or by email. Participation in research is always voluntary, and where we use a third party, we do not pass on any details (other than your contact details so that they can send you the request or invitation) unless and until we have your consent to do so.
Privacy Rights: Can I object to this practice?
It is very important for any business to know what its customers think. Because we are careful to limit the number and frequency of feedback/research requests that we send to a single person, and you can always opt out of them, there is no negative impact on your privacy and you cannot opt out of receiving these occasional requests.
What we do with your
We will send you offers and information only if we have your consent. In this case, we will contact you by email, post, SMS or online. We never share your data with third parties. From time to time we may work with a third party to provide you with details of a product or service which we think you may be interested in, but when we do this the contact will come from us – we will never pass your details on to a third party without your prior consent.
We want to make betting and gaming better for you, so we want to be able to tell you about products, services and features that you will find exciting and relevant, so we tailor the offers and information we send to you to suit you. . To do this, we review what we know about you so that we can refine the offers we present to you.
Give you control
We firmly believe that our customers prefer offers and information tailored to them and their areas of interest rather than general advertisements. We therefore adapt all our marketing according to the image we have built of you. We believe this makes our marketing better, both for you and for us. However, data protection law gives you the right to opt out of having your personal data used to create this image of you and to predict what might interest you. You can therefore refuse at any time. As we explain above, our marketing is designed in this way for you. To opt out of this type of personalization, you will need to opt out of any bestofcasinobonus messaging services you subscribe to, but we will continue to personalize your online experience based on the image we have already built of you. This means that you will continue to enjoy a more personalized look and feel on our websites and will still see the following:
Targeted pop-ups telling you about products, services and offers we think you'll like
Tailored offers relevant to you, communicated through pop-ups or other on-site content
Targeted messages on social media platforms such as Facebook or Twitter (which you can easily control through your privacy settings on each platform) and other places on the internet that support targeted advertising.
Thus, we believe this is the best balance: It allows you to opt out of receiving marketing via offline channels (post, email and SMS) while enjoying the best online experience, without having to give up benefits. However, if you prefer not to receive personalized messages or offers online, you have the option not to use our website. Please also note the following:
When possible, we will still make recommendations on products you might enjoy. We will rely on how our customers in general use our sites and features, not information about you as an individual.
Some personalized banner ads on our sites are separately controlled via cookies, so you will also need to adjust your browser's cookie settings or you may continue to see them.
You may still see our advertisements on other websites or social media you visit, but these will not be targeted to you.
Marketing: Maintaining Relevance and Putting You in Control – At a Glance
All of our marketing is designed to be as relevant and interesting as possible to you, so if you are:
Happy to receive personalized offers and information by email, post, SMS and online — Be sure to choose direct marketing.
Happy to see personalized offers and information when you're online, but don't want to receive them by email, post or text message — Be sure to opt out of direct marketing.
Unhappy to see personalized offers and information online or via email, post or SMS — Make sure you turn off personalized marketing and adjust your cookie settings to avoid receiving banner ads. Remember that you can change your mind at any time by updating your preferences.
Advertising on social media
If you have given your consent to marketing, we may work with social media companies such as Facebook and Twitter to provide you with information about our products and services through their platforms. If you don't want to see these ads, you can easily opt out of personalized marketing in each platform's privacy settings.
Even if you have withdrawn your consent to personalized marketing from us, you may occasionally see general advertisements for our products and services on social media. These will not be directed specifically at you and again you can control this through the privacy settings on each platform.
Online behavioral advertising
Sharing your information
Third Party Casino and Sportsbook Operators
Companies that provide services on our behalf
We share your personal information with external organizations that perform services on our behalf for the purposes of this policy. The main functions which are or may be performed in whole or in part by third parties are listed below:
Management and execution of marketing campaigns
Checks to detect unfair use of our products and services
Web hosting, online content services and data storage
Management of competitions and offers
Data analysis and data cleaning
Market research and collection or analysis of customer feedback
Services related to audit, legal and compliance
We carry out checks to ensure that the companies we work with will treat your information with the same level of care and protection as we do. These companies and we are required to process your information in accordance with data protection law. We are also required to put in place contractual measures reinforcing these obligations.
Sending personal information outside of Europe
Some of the third-party companies we work with are based or carry out some of their activities in countries outside the European Economic Area (EEA). The European Economic Area is made up of states that are members of the EU and certain countries considered to offer a standard of data protection equivalent to that of Europe.
When personal information is transferred outside of the EEA, we must put in place additional legal protections in addition to our usual measures and controls, to ensure that it receives the same level of protection as in Europe. To do this, we use standard contractual clauses (sometimes referred to as 'EU Model Contractual Clauses') approved by the European Commission and European privacy regulators, although there are other approved legal mechanisms which we may decide to use instead. Where necessary, we also put in place any additional contractual measures required by local law in any of the countries in which we operate, except where they conflict with the European General Data Protection Regulation.
Other circumstances in which we may share your personal data
Outside of the functions described above, we do not share your personal information with third parties, except when required or permitted by law. These circumstances are rare, but may require us to share information with the police, courts or other law enforcement (for matters such as taxation) and sporting bodies (for sporting integrity matters) , in the countries in which we operate.
Where necessary to protect or defend our rights and interests, resolve disputes, or enforce our agreements, we will share personal data with our regulators, external legal advisers and debt collection and monitoring agencies, although these circumstances are also rare.
If the ownership of our business, in whole or in part, undergoes a change, reorganization or restructuring, we will transfer your personal information to the new owner or our successor company so that we or they can continue to provide the services that you wish to receive.
Whenever we share personal information, regardless of the circumstances, we always do so lawfully and with respect for your privacy.
How long do we keep your information?
We only retain your personal information for as long as we have a legal reason to do so, which includes providing the services you have requested, complying with our legal and regulatory obligations, resolving disputes, and enforcing our agreements.
The length of time that we keep different types of personal information may vary depending on the reason we obtained it, the reason we are processing it and the legal requirements that apply. When setting our data retention and deletion timelines, we consider a range of factors and requirements, including: gambling regulations, anti-money laundering rules, tax rules, payment industry requirements, complaint handling, the need to prevent or detect crime or other misuse of our services, and audit requirements.
To fulfill our various requirements and obligations, some of your personal data will need to be retained for a period of time after you cease to be a customer.
When we no longer need your personal information to meet the above requirements, we securely delete it. When we wish to retain information for analysis purposes, we first anonymize it according to standards approved by the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP) so that it can no longer be linked to a individual. Please note that if you opt out of receiving marketing from us, we will still need to retain your details to prevent future marketing activity.
Keeping control of your personal information: your privacy rights
We respect that your personal information belongs to you, so we want to be clear about what these rights mean in practice and how you can exercise them.
The right to object to having your information used for marketing purposes
You can opt out of direct marketing at any time. You also have the right to opt out of having your information used to create a portrait of you which we use to create a 'profile' of you for marketing purposes.
We firmly believe that our customers prefer to receive tailored offers and information, so we adapt all of our marketing to make it more relevant and interesting for our customers. In practice, this means that if you wish to object to the use of your information for personalized marketing, you will need to opt out of receiving any direct marketing from us.
Your right to object
Data protection law gives you the right to 'object' to the activities detailed in the 'Run our business effectively and efficiently' section if you believe your privacy rights outweigh the legitimate interest we have as a business. Please read this section carefully before contacting us and note that exercising your right to object generally means that you will have to stop using our services. If you disagree with our decision on this, you have the right to complain to our privacy regulator.
Your right to erasure
People sometimes call this the 'right to be forgotten'. Under data protection law, you have the right to request the erasure of your personal data in the following circumstances:
where the courts or our regulators have found that we are processing it unlawfully;
When our original purpose of collecting the data has been fulfilled and we have no other valid legal reason to continue to keep it;
When you have withdrawn your consent to marketing and personalized marketing, and have asked us to delete the information we have previously used for these purposes. In this case, we will delete the data from our marketing systems or make it completely anonymous. Please note, however, that we will retain your details to prevent any possible marketing;
Where you have successfully exercised your 'right to object' to any of the activities in the section entitled 'Run our business effectively and efficiently' and have asked us to delete the information used for this purpose. As we explain in this section, exercising your right to object generally means not using our website, and in most cases we will need to retain your information for a period of time after your account is closed. We will not delete the information while we still have a valid legal or regulatory reason to retain it, unless the courts or our regulators require us to do so.
How can I exercise this right?
Please read the 'How long we keep your information' and 'Your right to erasure' sections carefully before contacting us. If you still wish to exercise your right, you should contact us at firstname.lastname@example.org and we will respond to your request within one month. If we comply with your request and delete your data, we will also notify third parties to whom the data has been transferred, if we are able to do so, and tell you who they are. If we do not accept your request, we will explain why. If you do not agree, you have the right to complain to the privacy regulator.
The right to access the data we hold about you
If you would like a copy of the personal information bestofcasinobonus holds about you, you should request it here. We will ask you to complete and return a form which is not mandatory, but helps us to help you by providing you with the information you are looking for. Before responding to your request, we will ask you for a valid identity document and once we have received it, we will give you an answer within one month. If your request is complex and likely to take more than a month, we will let you know as soon as possible and let you know how long we think it will take.
We will respond to requests where possible, but there are situations where local or EU data protection law requires or permits us to withhold certain information (for example, when it relates to disclosure of information about another person or commercially sensitive information) or allows us to charge a small fee. If this applies, we will explain why.
Your right to “data portability”
The right to “data portability” aims to allow consumers to reuse some of their personal information online by making it available in a commonly used, machine-readable format. This file format can be transmitted and used by other organizations. This is a new initiative and it is not yet possible to 'transfer' data directly between companies in the betting and gaming industry. However, if you wish to exercise this right, you must submit your request here, and we will provide you with the following information as a CSV file:
Personal and contact details contained in your online account
Any other information you provided online (note that this does not include any details submitted on paper)
Details you have provided online in connection with complaints or queries
Before responding to your request, we will ask you for a valid identity document and we will give you an answer within one month of receiving it.
Your right to complain to the regulator
If you believe your privacy rights have been breached or disagree with a decision we have made regarding those rights, you have the right to complain to the privacy regulator .
Links to Third-Party Sites
Wow, that was a great read. As you can see, we've tried to keep everything as simple as possible (while respecting legal requirements). Any questions please email email@example.com